```php Refund Policy - Purisaki Patch

Refund Policy

Your satisfaction is our priority

Last Updated: January 15, 2025

At Purisaki Patch, we are committed to your satisfaction. This Refund Policy explains our procedures for returns, exchanges, and refunds. Please read this policy carefully before making a purchase.

1. Our Refund Guarantee

We stand behind the quality of our products. If you are not completely satisfied with your purchase, you may be eligible for a refund or exchange according to the terms outlined in this policy.

30-Day Money-Back Guarantee: We offer a 30-day money-back guarantee on unopened products in their original packaging. This allows you to try our products with confidence.

2. Eligibility for Returns

2.1 Eligible Items

To be eligible for a return, your item must meet the following conditions:

2.2 Non-Eligible Items

The following items are NOT eligible for return or refund:

3. Return Process

3.1 Initiating a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email us at info@digitalstatuspanel.sbs or call +37461262501 within 30 days of receiving your order
  2. Provide Information: Include your order number, the product(s) you wish to return, and the reason for the return
  3. Receive Authorization: We will review your request and provide a Return Merchandise Authorization (RMA) number if approved
  4. Ship the Product: Package the product securely with the RMA number clearly marked on the outside of the package

3.2 Return Shipping

3.3 Return Address

Once your return is authorized, you will receive our return address. Please do not send products back without first contacting us and receiving an RMA number.

4. Inspection and Processing

4.1 Inspection

Upon receiving your return, we will inspect the product to ensure it meets our return eligibility criteria. This process typically takes 3-5 business days after we receive your return.

4.2 Approval or Denial

5. Refund Methods and Timing

5.1 Refund Method

Approved refunds will be issued to your original payment method:

5.2 Refund Amount

5.3 Refund Timing

Once your return is approved:

6. Exchanges

6.1 Exchange Policy

We accept exchanges for the same product if:

6.2 Exchange Process

To request an exchange:

  1. Contact us with your order number and exchange request
  2. Return the original product following our return process
  3. Once we receive and inspect the returned product, we will ship the replacement
  4. Exchange shipping costs may apply

7. Damaged or Defective Products

7.1 Reporting Damage

If you receive a damaged or defective product:

7.2 Resolution

For damaged or defective products, we will:

8. Incorrect Orders

If we shipped the wrong product to you:

9. Cancellations

9.1 Order Cancellation

You may cancel your order if it has not yet been shipped:

9.2 Subscription Cancellation

If you have a subscription service:

10. Non-Delivery Issues

10.1 Lost Packages

If tracking shows your package as delivered but you didn't receive it:

10.2 Resolution for Lost Packages

11. International Returns

For international orders:

12. Partial Refunds

In some cases, we may offer a partial refund instead of a full refund:

Any partial refund will be at our discretion and communicated to you before processing.

13. Restocking Fees

We do not charge restocking fees for standard returns that meet our eligibility criteria. However, we reserve the right to charge a restocking fee of up to 20% for:

Any restocking fees will be communicated before the return is processed.

14. Promotional and Gift Items

14.1 Promotional Items

14.2 Gift Purchases

15. Store Credit

In some cases, we may offer store credit instead of a refund:

16. Refund Policy Updates

We reserve the right to update this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our website after changes are posted constitutes acceptance of the updated policy.

The "Last Updated" date at the top of this policy indicates when it was last revised.

17. Exceptions and Special Circumstances

We understand that special circumstances may arise. If your situation doesn't fit within our standard policy, please contact us. We will review your case individually and work with you to find a fair resolution.

18. Questions and Contact

If you have any questions about our Refund Policy or need assistance with a return, please contact us:

Purisaki Patch Customer Service
Email: info@digitalstatuspanel.sbs
Phone: +37461262501
Address: 95C Christian Top New Miracleland, ACT 1105, Australia
Registration Number: 84583367

Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM (AEST). We strive to respond to all inquiries within 24-48 hours.

19. Customer Satisfaction Commitment

Your satisfaction is our top priority. While we have specific policies to ensure fairness and consistency, we value every customer and want you to have a positive experience with Purisaki Patch.

If you're unhappy with your purchase for any reason, please reach out to us. We're here to help and will do our best to resolve any issues to your satisfaction.

Important Reminders:

  • Always contact us before returning any product
  • Keep your order confirmation and tracking information
  • Photograph products if they arrive damaged
  • Use trackable shipping methods for returns
  • Allow adequate time for refund processing

Thank you for choosing Purisaki Patch. We appreciate your business and are committed to providing you with quality products and excellent customer service.

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